The CEO of Le Pain Quotidien had just directed the IT staff of this 154 location chain to upgrade to Toast POS. In 6 weeks. In 8 cities on both coasts.
At each restaurant, there was a minimum of 4 terminals, 1 KDS and 6 hand helds to configure. The full scope of the job required the tech to uninstall all of the existing equipment, package that equipment in boxes to be shipped off for resale, the trash to be disposed of, and all of the new equipment installed, configured and tested.
LPQ's IT department turned to their existing POS vendor to perform the installs. From the start, this vendor's IT staff failed at the task. They couldn't manage to complete all of the tasks between the store's closing time of 4PM and the store's opening time of 6AM.
LPQ turned to Toast POS to seek a different install solution. Toast POS pointed them to Phoenix Geeks.
Phoenix Geeks was brought in after the first company was given two weeks to improve.
Phoenix Geeks assigned 2 of our techs to stay with the project until it was complete. To accomplish this task, our techs travelled to:
Of the roughly 154 locations which LPQ had in their network, Phoenix Geeks performed the POS Conversion at over 110 of them.