POS Implementation & Training Specialist
You’ll be the boots-on-the-ground pro who makes our POS systems come to life in real restaurants. From pre-install planning to go-live, you’ll stage gear, configure menus, wire up terminals, printers, drawers, KDS screens, and payment devices, then test everything until tickets close and the fries are hot. You’ll run site surveys, wrangle networks (Wi-Fi/LAN, DHCP, VLANs if needed), and make sure cabling is tidy, labeled, and not a trip hazard. When launch day hits, you’re the steady hand in the storm—coordinating with managers, handling last-minute changes, and sticking around to ensure the first rush runs clean.
Support doesn’t end at install. You’ll troubleshoot remotely and onsite, triaging issues across hardware, software, payments, and integrations. You’ll document what you touch, keep tickets current, and escalate with context, not chaos. You’ll also build quick-start guides, checklists, and short training videos so teams can help themselves at 10pm when the line’s out the door. Think “own the problem, then retire it” rather than “kick the can.”
Training is half the job. You’ll teach owners, managers, and frontline staff how to ring, comp, split, void, close, and report without breaking a sweat—or the tax rules. You’ll adapt your style to the audience, from five-minute huddles to full classroom sessions, and you’ll do it with patience and plain English. If you can calm a frazzled GM during Sunday brunch while showing them how to 86 an item and reroute a printer, you’ll fit right in.
You’ve installed or supported POS (or similar) before and can prove it. You know your way around Windows/iOS/Android, basic networking (IP, DHCP, NAT), remote tools, and PCI common sense. You can lift 40 lbs, climb a step ladder, and drive legally to client sites; nights/weekends and regional travel happen because restaurants don’t pause for your convenience. Bonus points if you’ve got CompTIA A+/Network+, payments experience, or can crimp an RJ45 correctly the first time. Most importantly, you communicate clearly, show up on time, and leave every site better than you found it.