lient Challenge
Wells Fargo ATMs require constant network communication to process transactions and ensure secure operations. Failures in connectivity—caused by network instability, hardware breakdowns, or environmental issues—created downtime, customer frustration, and revenue losses.
Our Approach
Phoenix Geeks implemented a dual-phase response: remote diagnostics and onsite resolution. Remote monitoring pinpointed root causes, from network gateway disconnects to hardware failures. Where necessary, field technicians were dispatched to inspect and replace faulty components, correct cabling, or resolve power issues. Collaboration with ISPs and specialized hardware vendors ensured quick recovery when external services were involved.
Results & Impact
ATMs were restored to secure, stable connectivity with minimal downtime. Customers regained reliable access to financial services, while Wells Fargo reduced revenue loss and service interruptions. Phoenix Geeks provided not just repairs but a proactive process to ensure faster future recovery.