Phoenix Geeks partnered with Wells Fargo to provide break/fix and diagnostic services for ATM communication issues across their network. ATMs rely on uninterrupted connectivity to banking servers in order to process transactions securely, verify accounts, and maintain service availability. Any disruption—whether from hardware failures, network instability, or environmental factors—can lead to downtime and lost revenue.
Our process begins with remote diagnostics, using advanced monitoring tools to identify whether issues stem from software, power supply, or connectivity. Many communication problems are resolved remotely, such as gateway failures or slow network performance. If not, our technicians are deployed to the ATM site for hands-on troubleshooting. Field services include inspecting cables, routers, modems, and environmental risks such as tampering or storm damage.
When required, Phoenix Geeks collaborates with third-party vendors including ISPs and hardware providers to resolve issues efficiently. Onsite testing such as ping checks, latency monitoring, and VPN validation ensures each ATM is securely restored to the Wells Fargo network. This approach minimized downtime, strengthened security, and ensured reliable transaction processing for customers.